1. Brivity Help Center
  2. Brivity CRM
  3. Getting Started with Brivity CRM

Why I Should Connect a Google Email?

Do you want your email to be more professional than a @gmail account?

A Google email doesn't have to end in @gmail to connect to Brivity. Get a custom URL email with a G-Suite business account. Sign up for a free trial here.



*Brivity is not affiliated with Google nor does Brivity sell Google Products.


                                                               Common Questions

Will I lose all my past emails if I switch to a Google email?

We wouldn't want you to lose your past emails! If you decide to switch to Google email, be sure to perform a Google Migration to migrate all your old emails to your new Google email. Then, you'll never need to login to the old email ever again. 

**Note- you can also migrate all contacts and calendar events too

Will connecting to Google also connect my Google Calendar? 

Not at this time. The current integration does not connect your Google Calendar, but we like the way you think!

Could I just I forward my current email to a Google account to connect it? 

You could, but you'll be missing some of the tracking features. Brivity is reflecting the contents of your email Inbox and Sent Folders. If you only have incoming emails hitting that email, then Brivity won't see the outgoing emails.

What if I don't want to use a Google email? 

That's ok! You can still email out of Brivity. When contacts respond to your emails they will still email to you. 

However, Brivity won't be able to :

1. Track contact responses to your emails

2. Track other emails you send directly from your email (not through Brivity)

Does Brivity track all my emails?

The answer is No if you haven't added a contact to Brivity. When you've connected with Google in your Brivity account, the CRM can only track emails with your contacts added to Brivity. For example, if you never add your spouse as a contact in Brivity, emails with those contacts cannot be tracked. 

The answer is Yes if you've added a contact to Brivity. Then Brivity will show all sent and received emails. 

Who can read my incoming and outgoing emails?

Other users that have access to your contacts in Brivity can see your email communication just as you see it.