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  3. Getting Started with Brivity CRM

Texting with Brivity Numbers

Easily capture and record all text communications with your Brivity number!

Text message from a list of contacts

Text message from inside a contact record

Texting Out of Brivity

When you see the teal messaging icon in Brivity, click it to open the message thread. You'll see the full conversation, and can respond.  Text-1

Yosemite_Sam

What number does my contact see when I call/text? 

If you call your contacts through Brivity, they will see your Brivity number.

Brivity can't control or track your actual phone line that is provided through your phone's service provider. That's why it's important to set up a number so that we can make, track, and control calls for your team's reporting. 

                                               __________________________

If someone texts my Brivity number, what happens?

If someone sends you a text on your Brivity Number, as long as you downloaded the Brivity GO App, you'll get a push notification on your phone. You can click on that notification and respond.

If someone sends you a text on your Brivity Number, and you have not downloaded the Brivity GO App, you'll get a notification to your phone via text. This notification will tell you the contact's name and their message. You will have to open Brivity.com in a on your desktop or in a Browser on your phone to respond.

                                                                __________________________

Can the Brivity GO App allow me to respond directly to text messages or call using the Brivity number from my phone?

Yes! The Brivity GO App is now in the App Store for Andriod and iPhone. Call or text directly out of the Brivity GO app for all communications to be recorded. 

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